These terms will apply to all your purchases of items from the retail section of our Web Site, whether you are ordering online or by telephone. Please read this document carefully and print it off or download it before placing your order.
We may change these terms from time to time. Please check them before you make a new purchase.
You can pay for your order by Visa, MasterCard, Delta/Connect, American Express or Switch/Maestro. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information. Payment will be processed at the point of order in full and goods are dispatched usually the same day or within 24 hours weekdays. If there is any issues with dispatching your order we will let you know as soon as possible, normally within 24 hours by email with specific details.
Your Agreement With Us
We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.
We use Royal Mail/Parcel Force/DPD for all our deliveries but we do not accept responsibility for Royal Mail/Parcel Force/DPD delivery times.
Special Next Day Delivery Instructions
When placing an order you may be able to upgrade postage so that your purchase will reach you the next postal day, you may also choose between 10am deliveries or next day Saturday for most items. Again these are Royal Mail/Parcel Force/DPD services and we except no responsibility for their services, we will not offer any refunds for postal services unless the error is made by us. To use this service you must place your order by 3pm to receive it the following day.
Non UK Mainland Deliveries (International)
The shopping checkout will display various postage options based on your locality and the weight of the product you are ordering
We aim to have orders received before 3pm dispatched the same day. Any orders received after 3p.m maybe included in the next days post. Please note we may not always be able to dispatch the same day during busy times.
As we carry our most popular products in stock and we are usually able to offer a next day dispatch if required. However, due to the availability of some items, this may not be possible. If we have any problems with your order we will contact you to let you know the details and if urgent offer possible alternatives for faster delivery times.
*Working days do not include Saturdays, Sundays or public holidays.
All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible we will try and match or reduce the price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control.
Changing Your Mind & Unwanted Items
In compliance with the Distance Selling Regulations you have the right to cancel your order at any time before goods are delivered to you for any reason.
The Distance Selling Regulations also say, a consumer has 7 working days cooling off period to withdraw from a contract that they enter into with a supplier.
We want you to be absolutely delighted with your new product so we have extended this period to 14 days.
All we ask is that goods are returned unused in the original packaging and that you have taken reasonable care.
In all cases items being retuned must have all their original packaging, along with all accessories received with it, any sealed items must still be sealed and unused. We will refund the cost of your purchase including the delivery charge. However we will not refund the cost of returning any items that are unwanted and if you request a collection this will be deducted from your refund.
We do really want you to be happy and if for some reason you decide you are unhappy with the goods after this 14-day period you may still be able to return the item and receive a credit note, this is done on a case-by-case basis. Please contact us and we will do all we can to help. A restocking fee may apply if the item has been opened, items that have been used will not be credited. Any credit notes issued must be used within 45 days of issue.
Please note our company does the offering of a credit note at our discretion, replacement items chosen are not subject to distance selling regulations rules regarding unwanted items and you will not be able to return them for a refund. We may again allow you to choose another item if you are still unhappy with your new item.
Exclusions from the 14 days return policy. For special orders i.e. items not normally stocked by us and requested by the customer and for bulk orders we will not accept returns. If you are ordering in bulk we would ask that you please order a sample to make sure you are happy with the item.
To notify us that you wish to return your goods please contact us via telephone. Once we receive your request we will send you an email with full details of how and where to return the goods including a returns number, which must be clearly displayed on the packaging.
Damaged or Missing Items
If you receive an item that is damaged on arrival or you are missing an item from your order, you will need to contact us either by phone or by e-mail within 48 hours of delivery of goods. We will then advise of our full returns procedure, and work to rectify this issue as quickly as possible for you.
If you receive a faulty item or it becomes faulty whilst in its warranty period we will be happy to repair or if uneconomical replace the item.
In all cases you must first follow our simple returns procedure. First call us in some instances we may be able to provide information that cures the problem such as correct settings. If this is not the case we will send you a pre paid label and returns number by email with full details of how to return the product.
Once we receive the product back a member of the returns staff will inspect and test the product. We will notify you of our findings and if the item is found to be faulty we will either repair or if not viable replace the item.
We process returns in the order they are received and we do try to have a repaired or replacement returned to you as soon as possible, normally within a few working days. However in busy periods this may not be possible and it may take up to 10 working days.
Please note that items received without a returns number clearly displayed on the outside packaging may be refused.
On some occasions you may not be able to print off our pre paid label, if this is the case you must return the parcel on a standard recorded delivery service. We will not refund any special next day delivery costs.
You must return the item safely and it is your responsibility to make sure the item is well packaged; if the item is broken in transit we will not be able to replace or repair the item. Postal companies will not cover poorly packed items.
If, in the unlikely event, you wish to make a complaint, then please contact us in writing and send it to our address shown in the “contact us” section.
We shall then fully investigate the matter and contact you within 5 working days from receipt of letter.
Law in addition to any warranties or conditions implies this guarantee and nothing in these terms affects your statutory rights.
Delay or Failure To Perform
We shall not be liable to you if we are prevented or delayed in our performing of any obligations to you if this is due to any cause beyond our reasonable control e.g.