Call Us Monday - Friday 9am - 4pm on 01525 552031
30 Days To Decide
We want you to be delighted with your purchase so we are very happy to offer a 30 day money back guarantee.
All we ask is that goods are returned unused in the original packaging and that you have taken reasonable care.
Exclusions from the 30 days return policy. For special orders i.e. items not normally stocked by us and for bulk orders we will not accept returns. If you are ordering in bulk we would ask that you please order a sample to make sure you are happy with the item.
Exclusions From The 30 Day Returns Policy
Items not normally stocked such as bespoke, hand made, peronalised with art work such as logos are not eligable for the 30 day return policy.
Bulk orders: If you wish to order a large quantity of one product or are wishing to have artwork such as logo's added we are happy to provide a sample before comitting to a large quantity. Once you are happy with the product any orders for bigger quantities will not be eligble for the 30 day returns policy.
We do really want you to be happy and if for some reason you decide you are unhappy with your order after this 30-day period you may still be able to return the item and receive a credit note, this is done on a case-by-case basis.
Please contact us and we will do all we can to help. A restocking fee may apply if the item has been opened, items that have been used will not be credited. Any credit notes issued must be used within 45 days of issue.
Items being returned must have all their original packaging, along with all accessories received with it, any sealed items must still be sealed and unused. We will refund the cost of your purchase including the delivery charge. However we will not refund the cost of returning any items that are unwanted and if you request a collection this will be deducted from your refund.
We are sorry to say that items retuned in a used condition or missing packaging will not be refunded and will be returned to you.
To notify us that you wish to return your goods please contact us by phone or email. Once we receive your request we will send you an email with full details of how and where to return the goods including a returns number, which must be clearly displayed on the packaging